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Shipping & Returns

Shipping

 

COViD-19 Shipping Update April 21, 2020

 

Our Shippers advise that they are "experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes.". This means that some orders may take an extra 10 or so days on top of normal delivery times. Thank you for your patience and understanding during this time.

 

 

We offer worldwide shipping for all our leading healthcare products. Please choose from one of the options below:

 

Shipping Option 1. Australia Post, Registered Post.

 Delivery to most countries takes 3 to 10 business days (subject to clearance by customs). Registered Post provides a unique article identification number, and all parcels must be signed for upon delivery.

 

Shipping Option 2. Australia Post, Express Courier International

 Delivery takes 3 to 5 business days. The Express Courier service provides full item tracking (available at http://www.austpost.com/track), and all parcels must be signed for upon delivery.

  

Shipping Option 3. Full Tracking - Premium International Parcel  Post

 Available to USA, UK, Malaysia, Singapore, Germany, New Zealand, Ireland, Spain, China & Canada. Highly reliable fast air mail with full tracking (available at http://www.austpost.com/track). Takes 3 - 9 days on average for delivery (subject to customs clearance). This will be used for "free shipping" to the countries listed above in this option for customers that are entitled to free shipping.

COViD-19 Shipping Update April 21, 2020

Our Shippers advise that they are "experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes.". This means that some orders may take an extra 10 or so days on top of normal delivery times. Thank you for your patience and understanding during this time. Some advertised services may not be available due to and during  COVID-19.

  

Returns

Novoglan’s Premium "no - risk"  365 Day “No questions asked” Refund Policy~ for Registered Products

We understand that every body is different, but with a 99% satisfaction rate, we’re confident that our product will work for you. However, if for any reason you’re not totally and completely satisfied with the Novoglan Gentle Foreskin Stretcher™, please contact us via email at customer.service@novoglan.com and we will provide you the return authorisation and simple instructions to follow for your non discounted and registered product.

 

"The Novoglan premium money back guarantee is fantastic. I didn't need to return the product, because it worked for me, but I was very glad to have the option if the product didn't work."  Dave, Sydney.

Please remember to register your non discounted product within seven days of receipt of delivery to qualify for the 365 day guarantee. Otherwise our standard generous thirty day guarantee applies. All you need to do to register, is send us an email at customer.service@novoglan.com and state " I have received my Novoglan product in good condition and as described,  which I paid full price for,  and I request  a Premium "No - Risk" Returns registration number".

 

Novoglan's Standard Refund Policy - for Unregistered Products 

For discounted products or unregistered products we offer a generous 30 day money back guarantee for products that are damaged, or shipped in error. Novoglan products, including "un-opened" products can not be resold under any circumstances due to health regulations. Therefore we do not offer any returns for a change of mind. Please ensure that you have ordered the correct product and that you have adhered to the terms and conditions of sale. 

 

 

Your privacy is extremely important to us, so all orders are discreetly packaged in plain white mailing bags.

 

* Where Shipping is free and the goods are returned for a refund, then a handling and administration fee will be applied upto $AUD30.

# For Australian Customers - Please note that Free Shipping applies to the GST exclusive value. That is GST is not to be used to calculate the Free Shipping threshold value applying at any given point of time. 

 

~ Please see our terms and conditions and product must be registered with Novoglan within 7 days of receipt of goods. Goods will be deemed delivered in all cases within 14 days of being sent by us (date of lodgement).