Shipping & Returns
- Shipping & Returns
We offer worldwide shipping for all our leading healthcare products. Please choose from one of the options below:
Shipping Option 1. Australia Post, Registered Post.
Delivery to most countries takes 3 to 10 business days (subject to clearance by customs). Registered Post provides a unique article identification number, and all parcels must be signed for upon delivery.
Shipping Option 2. Australia Post, Express Courier International
Delivery takes 3 to 5 business days. The Express Courier service provides full item tracking (available at http://www.austpost.com/track), and all parcels must be signed for upon delivery.
Shipping Option 3. Full Tracking - Premium International Parcel Post
Only Available to USA, UK, Malaysia, Singapore, Germany, New Zealand, Ireland, Spain, China & Canada. Highly reliable fast air mail with full tracking (available at http://www.austpost.com/track). Takes 3 - 9 days on average for delivery (subject to customs clearance). This will be used for "free shipping" to the countries listed above in this option for customers that are entitled to free shipping.
Novoglan’s no - risk 365 Day “No questions asked” Refund Policy~
We understand that every body is different, but with a 99% satisfaction rate, we’re confident that our product will work for you. However, if for any reason you’re not totally and completely satisfied with the Novoglan Gentle Foreskin Stretcher™, please contact us via email at firstname.lastname@example.org and we will provide you the return authorisation and simple instructions to follow.
At Novoglan, we’re about helping our customers to achieve results… results that we’re happy to guarantee. Please note that your refund does not include postage, or administrative charges. Standard refunds typically take between one to two weeks to process. Please contact us by email with your order number to receive the returns process information.
Please remember to register your product within seven days of receipt of delivery to qualify for the 365 day guarantee. Otherwise our standard generous thirty day guarantee applies. All you need to do to register, is send us an email at email@example.com and state " I have received the Novoglan products that I ordered and I am registering my product with team novoglan, please send my registration number".
Your privacy is extremely important to us, so all orders are discreetly packaged in plain white mailing bags.
* Where Shipping is free and the goods are returned for a refund, then a handling and administration fee will be applied upto $AUD30.
# For Australian Customers - Please note that Free Shipping applies to the GST exclusive value. That is GST is not to be used to calculate the Free Shipping threshold value applying at any given point of time.
~ Please see our terms and conditions and product must be registered with Novoglan within 7 days of receipt of goods. Goods will be deemed delivered in all cases within 14 days of being sent by us (date of lodgement)