How do I know when I have inflated the balloon enough?

The correct amount of inflation is based on how the stretch feels, not on how large the balloon becomes. Once you feel a gentle, comfortable and even stretch, you have reached the correct inflation level. If you continue inflating after this point, you are unlikely to improve your treatment and may increase the risk of discomfort or balloon damage.

Should I inflate the balloon to its maximum size?

No. The Novoglan balloon is not designed to be inflated to its maximum size during treatment. Instead, inflate only until you achieve a gentle, comfortable stretch. Every patient is different, so the correct amount of inflation will vary depending on your individual anatomy and the tightness of your foreskin.

Why did my balloon burst?

Balloon damage or bursting may occur for several reasons, including overinflation, incorrect positioning, a folded or twisted balloon, pinching of the balloon between tissues, or damage before or during treatment. To reduce the likelihood of damage, inspect the balloon before use, position it carefully, inflate slowly, and stop once a gentle stretch is achieved.

I don't feel a stretch. Should I keep inflating?

No. If you are not feeling a stretch after gradual inflation, do not continue adding more air. Deflate the balloon, remove it carefully, check its position, ensure it is not folded or twisted, and reinsert according to the Instructions for Use. The correct solution is usually repositioning, not more inflation.

The balloon keeps slipping. What should I do?

If the balloon slips during treatment, stop the session and deflate it. Remove the balloon and check that it is positioned correctly, not twisted or folded, and not pinching the skin before repositioning. If you cannot achieve a stable position, contact Novoglan Customer Support.

Should treatment ever be painful?

No. You should feel gentle stretching, not pain. Pain, burning, sharp pulling, pinching, or numbness indicate that the balloon may be overinflated or incorrectly positioned. If you experience pain, stop inflating, deflate the balloon, and reassess position.

Can I reuse a burst or damaged balloon?

No. A balloon that has burst, leaked, or appears damaged should never be reused. Always replace it with a new balloon before your next treatment session.

What should I do if I notice bleeding or swelling?

Stop treatment immediately. Do not continue treatment if you develop bleeding, tearing, increasing swelling, significant irritation, numbness, or skin colour changes. Seek medical advice if symptoms persist.

What if my foreskin becomes stuck behind the head of the penis?

If your foreskin becomes trapped behind the head of the penis and cannot be gently returned to its normal position, seek urgent medical attention immediately. This may be paraphimosis, which is a medical emergency requiring prompt assessment and treatment.

Can I use the Novoglan Treatment Kit every day?

Use your Novoglan Treatment Kit exactly as described in the Instructions for Use or as advised by your healthcare professional. Following the recommended treatment schedule gives you the best chance of safe, consistent, and effective conservative treatment.

Are these real Novoglan reviews?

Yes. All testimonials are verified against customer records before publication and may be edited only for spelling, grammar, readability, or regulatory compliance.

Does Novoglan work for everyone?

No treatment works for everyone. Individual results vary depending on the underlying cause and severity of phimosis. If you're unsure whether Novoglan is suitable for you, speak with your healthcare professional.

How long does treatment usually take?

Many men complete treatment over 6–8 weeks, although progress varies between individuals.

Can Novoglan be used for pinhole phimosis?

Depending on the underlying cause and severity, some men with pinhole phimosis may be suitable candidates for conservative treatment. Speak with your healthcare professional if you're unsure.

Is surgery always necessary?

No. Many men with uncomplicated phimosis may first consider conservative treatment options before surgery becomes necessary.

Are these results guaranteed?

No. Every individual responds differently, and results vary from person to person.

What if I still have questions?

Visit our educational resources or contact the Novoglan team for general product information.

Contact

How To Contact NOVOGLAN Customer Service

You can call us about how the product works, shipping destinations, sales enquiries, and more general enquiries. If you have an enquiry about an existing order, please use the form with your order number included.

Phone Our Customer Service Team:

USA (Americas): 646 867 1989

UK (Europe): 020 8144 1970

AUSTRALIA (Asia): 02 8324 1472

Our Global Head Office Address:
Bay 9, Middlemiss Street, North Sydney, NSW 2060, AUSTRALIA

Company Registration Number (ABN): 64 137 521 405

Novoglan is a registered trademark and is used by Platigo Solutions Pty Ltd under licence from IPH001 Pty Ltd, a 100% Australian-owned company.

Contact & Order Enquiry Form: If you have any questions or enquiries about existing orders, please email us or use the form below. Make sure you include your order number (if you have one) and name on your enquiry.

Get in Touch

If you have any questions or enquiries about exiting orders please email us or use the form below. Make sure you include your order number (if you have one) and name on your enquiry.