- Novoglan Reviews
Novoglan Reviewers regularly rate our products and services. Each month our team send out a questionnaire to customers chosen at random.
Novoglan customers rate Novoglan an average 4.6 stars out of 5 which is an excellent result for a company in business for over a decade.
We receive around sixty responses each month. Over time, these responses have helped us build a large database on our customer's perpectives about our product and services.
If you would like to participate in our monthly novoglan review, simply email us at firstname.lastname@example.org and ask that you be included in the next Novoglan Review Questionnaire.
Here are a summary of our results for the period of January 2013 to June 2013:
Customer Service Satisfaction = 93% meets expectation or exceeds expectations
* Novoglan Stretcher = 97% meets expectation or exceeds expectations
* Novogaln Cream = 99% meets expectation or exceeds expectations
* Novoglan Soap = 98% meets expectation or exceeds expectations
* Novoglan Personal Lubricant = 100% meets expectation or exceeds expectations
Novoglan Services Results
* Novoglan Mailing Service = 96% meets expectation or exceeds expectations
* Novoglan Email Responses = 97% meets expectation or exceeds expectations
* Novoglan Phone Consultation = 100% meets expectation or exceeds expectations
The above data reflects 372 respondents for the period. The options for answers included:
poor - did not meet expectation
good - did meet expectation
excellent - exceeded expectation
So how do we use this data from the Novoglan Review to improve our services and products?
We have a goal of 100% of customers should beleive that we have met or exceeded their expectations. If a score falls below 95%, the CEO is notified and we immediately start work on identifying why we have had a reduction in our quality scores and then a plan to quickly improve the scores to ensure that our customer's experiences are overall positive.