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Novoglan Reviews

Novoglan Reviewers regularly rate our products and services. Each month our team send out a questionnaire to customers chosen at random.

Novoglan customers rate Novoglan an average 4.6 stars out of 5 which is an excellent result for a company in business for over a decade.

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We receive around sixty responses each month. Over time, these responses have helped us build a large database on our customer's perpectives about our product and services.

 

If you would like to participate in our monthly novoglan review, simply email us at promotions@novoglan.com and ask that you be included in the next Novoglan Review Questionnaire.

 

Here are a summary of our results for the period of January 2013 to June 2013:

 

Customer Service Satisfaction = 93% meets expectation or exceeds expectations

Product Results:

* Novoglan Stretcher = 97% meets expectation or exceeds expectations

* Novogaln Cream = 99% meets expectation or exceeds expectations

* Novoglan Soap = 98% meets expectation or exceeds expectations

* Novoglan Personal Lubricant = 100% meets expectation or exceeds expectations

 

Novoglan Services Results

* Novoglan Mailing Service = 96% meets expectation or exceeds expectations

* Novoglan Email Responses = 97% meets expectation or exceeds expectations

* Novoglan Phone Consultation = 100% meets expectation or exceeds expectations 

 

The above data reflects 372 respondents for the period. The options for answers included:

 

poor - did not meet expectation

good - did meet expectation

excellent - exceeded expectation

 

So how do we use this data from the Novoglan Review to improve our services and products?

 

We have a goal of 100% of customers should beleive that we have met or exceeded their expectations. If a score falls below 95%, the CEO is notified and we immediately start work on identifying why we have had a reduction in our quality scores and then a plan to quickly improve the scores to ensure that our customer's experiences are overall positive.